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Standard Terms and Conditions of Service

Thank you for using our services (Services). The Services are provided by Queensland Smoke Alarms Pty Ltd ABN 28 620 152 016 our contact details are:

Address: 55 Palm Ave, Holland Park West QLD 4121

Phone: 0425 201 039

Email: admin@queenslandsmokealarms.com.au

By using our Services, you are agreeing to these terms. Please read them carefully.

SMOKE ALARM MAINTENANCE

All smoke alarms installed by our company are photoelectric and meet the AS3786-2014.  

2022 QLD SMOKE ALARM LEGISLATION

From 1st January 2022 in all domestic dwellings leased or sold, new laws require the installation of photoelectric interconnected smoke alarms, in all bedrooms, hallways or adjacent rooms, and on every storey.  Smoke alarms must be hardwired or powered by a stand-alone non-removable 10-year battery that contains wireless radio frequency technology to ensure all alarms are interconnected.

Our company will install smoke alarms in accordance with the Queensland Fire and Emergency Services (Domestic Smoke Alarms) Amendment Bill 2016.

If we attend a property where there is an existing hardwired smoke alarm in an area where it is not required for compliance, then this will be replaced with a photoelectric type smoke alarm if it is either faulty or expired.  If we are upgrading the smoke alarms in the dwelling then this smoke alarm will also be interconnected by us.  This “not required for compliance or previously certified” smoke alarm can only be deleted upon prior approval by the owner of the dwelling.

We recommend that all the smoke alarms be installed at the same time and all be the same brand type to ensure wireless interconnection is achieved and warranty is not voided.  Our company takes no responsibility should either of the above occur due to our recommendation not being applied.

SMOKE ALARM WARRANTY

QSA are the experts in installing and maintaining smoke alarms. The manufacturer of the product you choose to have installed is liable for the product whilst under warranty.  

  • Clipsal offers a 5-year smoke alarm warranty. QSA are currently registered Clipsal warranty agents.
  • Brooks have a 5-year smoke alarm warranty. For Brooks faulty warranty claims, customers are required to contact Brooks directly and may have to show evidence of purchase and follow further instructions when claiming warranty.

Warranty does not cover deliberate damage caused by tenants or if the alarm has been removed or is missing since our last service.  In these circumstances, replacement of these alarms will not be covered under standard warranty and a replacement charge will be forwarded to the owner who may wish to pass onto the tenant for payment.

BUILDINGS CLASSES

Our Smoke Alarm Compliance Services are only carried out in Class 1a or Class 2 (sole occupancy) buildings.

These building types are classified under the Building Code of Australia as 

  • A Class 1a building means a single dwelling being a detached house, or one or more attached dwellings, each being a building, separated by a fire-resisting wall, including a row house, terrace house, town house or villa unit.
  • Class 2 building (sole occupancy) building means a property containing 2 or more sole-occupancy units each being a separate dwelling.

 

FIRE PANELS

We will not service properties with smoke alarms connected to a Fire Panel that is managed or connected to a fire service.

EXISITING SMOKE ALARMS IN NON-COMPLIANT POSITIONS

The position of each smoke alarm is governed by regulatory requirements.  If an existing smoke alarm is in a non-compliant position, it may be necessary for our technician to relocate a smoke alarm. We will require owner’s approval before relocating a smoke alarm. 

If the non-compliant smoke alarm has previously been deemed compliant by a building certifier, evidence is required in order to deem the dwelling compliant to the Queensland Regulations.

We will have no obligation to make good any reasonable damage caused by the removal, relocation or installation of smoke alarms or smoke alarm installations. We take no responsibility for any plastering / painting required to restore the ceiling to its original condition.  

Where smoke alarm base plates cannot be removed without causing superficial damage, in some circumstance, we may leave the base plate in place.

When in stock, we offer smoke alarm relocation plates at an additional cost to cover the relocation area.

Smoke alarms must not be placed within or a dwelling may be deemed non-compliant:

  • 300mm of a corner of a ceiling and a wall
  • 300mm of a light fitting
  • 400mm of an air-conditioning vent
  • 400mm of the blades of a ceiling fan.

There are special requirements for stairways, sloping ceilings, and ceilings with exposed beams.

ALARMS NOT REQUIRED FOR COMPLIANCE

if an alarm is A STAND ALONE ALARM and not required for compliance and the alarm is faulty, damaged or expired, we will:

  • not service and maintain the smoke alarm, except as otherwise set out in the terms of the specific service offering; and
  • in some circumstances we may remove the smoke alarm and notify you of the reason for its removal.

KEYS

Property managers’ authorise us and our team or representatives to collect keys and access the relevant property for purposes of servicing / installing smoke alarms or other property compliancy services.  We confirm that we will return these keys to the place of collection. We do not accept any responsibility for these keys prior to them being collected or following their return.

COMPLIANCE REPORT

A smoke alarm compliance report is prepared upon an onsite assessment and is issued with every service offered by our company.  It is prepared upon an observation of any existing and or new installations and is issued as evidence of what was observed during the inspection for the owners’ records.  This is not a legal document or a requirement under the Building Fire Safety (Domestic Smoke Alarms) Legislation Amendment Regulation 2016.  Our company does not accept liability in the event of incorrectly recorded information. 

A building compliance certificate, or other construction or renovation safety certificate issued by another body or entity, does not necessarily mean that the smoke alarms and smoke alarm installations are compliant with the standards and regulations for smoke alarms and smoke alarm installations in force in the State or Territory where the enrolled property is situated.

Similarly, a report indicating that the smoke alarms or smoke alarm installations are not compliant does not necessarily mean that a building compliance certificate, or other such certificate, is not valid.

GOVERNING LAW AND JURISDICTION

These terms and conditions are to be governed by and interpreted in accordance with the laws of Queensland.

If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

Each of us irrevocably and unconditionally submits to the non-exclusive jurisdiction of the courts of Queensland, and any courts that have jurisdiction to hear appeals from any of those courts, in respect of any proceedings in connection with our service engagements.

Each of us waives any right it has to object to an action being brought in the courts of Queensland including by claiming that the action has been brought in an inconvenient forum or that those courts do not have jurisdiction.

SERVICE AREA

Queensland Smoke Alarms primarily services a 50km radius from the Brisbane area and cannot guarantee the ability to carry out work outside of this area, however we can recommend only the engagement other Electrical Contractors through Master Electricians Australia for online bookings we are not able to attend. You will be contacted under separate advice should this affect your booking.

Queensland Smoke Alarms does not hold, in any way, responsibility for these referrals and the contractor referred does not have to accept the online quotation offered.  The contractor for the electrical installation, as the person who carries out the electrical work is responsible to ensure that the electrical work complies with the wiring rules and any other applicable standard, and this it is tested to ensure it is electrically safe.  The contractor must also provide a Certificate of Test for the work carried out to the consumer.

ASBESTOS

Our policy is to not install hardwired smoke alarms in asbestos ceilings or walls, instead we will install a wireless (RF) option.

FIRE PANELS

If the smoke alarms in the property are connected to a Fire Panel (FIP) that is managed or connected to the fire service we will not service these alarms.

INVOICING AND PAYMENT

We will send out an invoice on completion of the job. Invoices are immediately due and are payable within 7 days of issue.

Failure to pay an invoice may result in a suspension of our services to you and your work orders may be placed on hold until payment is received.

If you fail to pay an invoice within reasonable time, a debt collection agency will be appointed.

PAYMENT 

Our company accepts the following payment methods:

Visa, Mastercard, Cheque, Cash.

Our company offers AfterPay for payment plans. If our client accepts AfterPay then AfterPay’s Terms & Conditions apply. 

CANCELLATION OF OUR SERVICES 

We do not charge to reschedule or cancel bookings.

INTELLECTUAL PROPERTY RIGHTS

The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.

All trade marks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them.

Your access to our website does not license you to use those marks in any commercial way without our prior written permission.

Any comment, feedback, idea or suggestion (called “Comments”) which you provide to us through this website becomes our property. If in future we use your Comments in promoting our website or in any other way, we will not be liable for any similarities which may appear from such use. Furthermore, you agree that we are entitled to use your Comments for any commercial or non-commercial purpose without compensation to you or to any other person who has transmitted your Comments.

If you provide us with Comments, you acknowledge that you are responsible for the content of such material including its legality, originality and copyright.

Limitation of Liability

If you are not a consumer within the meaning of Schedule 2 of the Competition & Consumer Act then this clause applies to you. If you are a consumer within the meaning of the Competition & Consumer Act then this clause has no effect whatsoever to in any way limit our liability or your rights. If you are not a consumer:

  1. To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the services again or payment of the costs of having those services supplied again.
  2. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from services we have supplied.
  3. We do not accept liability for anything contained in the post of a user or in any form of communication which originates with a user and not with Us.
  4. We do not participate in any way in the transactions between our users.

 

COMMUNICATION

Electronic communication carries with it the risk of inadvertent misdirection, security breaches or non-delivery. By using our services you consent to the use of electronic communication.

RISK AND OWNERSHIP

In relation to all products, materials and services, such as smoke alarms and smoke alarm installations, supplied by us, risk and title in the products, materials and services will pass to you immediately on the earlier of:

payment in full for the product or material or service as per our invoice to you; or upon delivery of the products or materials or services to you at the enrolled property.

Any products, materials or services supplied by us are subject to the manufacturer’s warranty or Australian Consumer Law (as the case may be) only. We do not accept any risk or liability for natural disaster type events, such as river floods or bush fires or lightning strikes, caused by natural elements or force majeure type events, such as sluice gate flooding, burst water pipes, power surges or disruptions, riots, civil disturbances, or political actions (together fortuitous cause). In the event that any product, material or service supplied by us is destroyed, damaged or disrupted by a fortuitous cause we may in our discretion suspend this agreement and we will not, in any event, be liable to replace or repair or re-supply a product, material or service under this agreement or at all and we accept no liability for any damage, injury or death caused by failures or deficiencies arising from such suspension or fortuitous cause.    

In relation to all products, materials and services supplied by our partners or preferred providers, our responsibility is limited to products, materials and services supplied by us only and no liability of any kind applies to us in respect of products, materials and services supplied by a partner or preferred provider.

In the event that products or services supplied by us in terms of this agreement do not conform to the warranties as stated above, in addition to any rights under the Australian Consumer Law, we will, at our election, provide a refund.

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