SMOKE ALARM WARRANTY

Warranty claims must be made direct through either the manufacturer, the original installer, or the supplier of the smoke alarm brand if Queensland Smoke Alarms are not registered warranty agents for the brand being claimed. Queensland Smoke Alarms cannot be held liable for any faulty products. Queensland Smoke Alarms provides a 12-month installation warranty.
Warranty does not cover deliberate damage caused by tenants or if the alarm has been removed or is missing since our last service. In these circumstances, replacement of these alarms will not be covered under standard warranty and a replacement charge will be forwarded to the owner who may wish to pass onto the tenant for payment.

Warranty is subject to the manufacturer of the product’s conditions only. Products are supplied by the installer but are not the responsibility of the installer, instead the manufacturer. A 12-month installation warranty is provided by the installer.

QSA are the experts in installing and maintaining smoke alarms. The manufacturer of the product you choose to have installed is liable for the product.

• Clipsal offers a 5-year smoke alarm warranty. QSA are currently registered Clipsal warranty agents. Visit www.clipsal.com/warranty for more details.
• Brooks have a 5-year smoke alarm warranty. For Brooks faulty warranty claims, customers are required to contact Brooks directly and may have to show evidence of purchase and follow further instructions when claiming warranty.
• Red Smoke Alarms warrants this product to be free from defects in materials and workmanship for a period of ten (10) years from the manufacture date of the alarm. For more information visit www.redsmokealarms.com.au

Warranty – QSA are warranty agents for Clipsal and RED brand smoke alarms. If the smoke alarms have been maintained by another smoke alarm service provider post our service then a fee will be charged.

Interconnection – Service includes electrician but not the extra part (wireless base or module) required to interconnect existing hardwired smoke alarms to the new smoke alarm installations.  The RED brand smoke alarm controller requires a wireless base model # RWB on all existing hardwired smoke alarms in order to operate.

RED smoke alarm controllers require wireless bases (RWB) to operate each hardwired smoke alarms.
If you wish to have a smoke alarm controller installed when upgrading to meet the Queensland smoke alarm regulations then we will cover the cost of the first base only.

BUILDINGS CLASSES

Our Smoke Alarm Compliance Services are only carried out in Class 1a or Class 2 (sole occupancy) buildings.

These building types are classified under the Building Code of Australia as:

• A Class 1a building means a single dwelling being a detached house, or one or more attached dwellings, each being a building, separated by a fire-resisting wall, including a row house, terrace house, townhouse or villa unit.
• Class 2 building (sole occupancy) building means a property containing 2 or more sole-occupancy units each being a separate dwelling.

SMOKE ALARMS NOT REQUIRED FOR COMPLIANCE

If a smoke alarm is a STAND ALONE SMOKE ALARM and not required for compliance and the alarm is faulty, damaged or expired, we will:

• not service and maintain the smoke alarm
• we can remove the smoke alarm with the owner’s approval.

ALTERNATIVE COMPLIANCE WITH SMOKE ALARM REQUIREMENT PROVISION

Fire and emergency services Act 1990 – Sect 104RBB Alternative compliance with smoke alarm requirement provision

(1) An owner of a sole-occupancy unit in a class 2 building is taken to comply with a smoke alarm requirement provision if a smoke detection system that complies with the Building Code of Australia, specification E2.2a, clause 4 is installed in the unit.

(2) If it is impracticable for an owner of a domestic dwelling to put a smoke alarm at the location required under a smoke alarm requirement provision, the owner may put the alarm at another location that will provide a warning to occupants of the dwelling.

Example-

A smoke alarm that is regularly activated by steam from a bathroom or smoke or fumes from a kitchen may be moved to another appropriate location.

(3) This section applies despite a smoke alarm requirement provision.

PRICING & PRODUCTS

Our pricing and products are subject to change without notice. Quotations remain valid for the duration stated on the quotation. Availability of products are governed by both the manufacturer and supplier of the products.

KEYS

For property managers who authorise us and our team or representatives to collect keys and access the relevant property for purposes of servicing or installing smoke alarms or other property electrical services, we confirm that we will return these keys to the place of collection. We do not accept any responsibility for these keys prior to them being collected or following their return and will only allow this method of entry if the collection point is of reasonable distance to the property being serviced.

COMPLIANCE REPORT

A smoke alarm compliance report is prepared upon an onsite assessment and is issued with every service offered by our company. It is prepared upon an observation of any existing and or new installations and is issued as evidence of what was observed during the inspection for the owners’ records. This is not a legal document or a requirement under the Building Fire Safety (Domestic Smoke Alarms) Legislation Amendment Regulation 2016. Our company does not accept liability in the event of incorrectly recorded information.

A building compliance certificate, or other construction or renovation safety certificate issued by another body or entity, does not necessarily mean that the smoke alarms and smoke alarm installations are compliant with the standards and regulations for smoke alarms and smoke alarm installations in force in the State or Territory where the enrolled property is situated.

Similarly, a report indicating that the smoke alarms or smoke alarm installations are not compliant does not necessarily mean that a building compliance certificate, or other such certificate, is not valid.

GOVERNING LAW AND JURISDICTION

These terms and conditions are to be governed by and interpreted in accordance with the laws of Queensland.

If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed, or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary, the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

Each of us irrevocably and unconditionally submits to the non-exclusive jurisdiction of the courts of Queensland, and any courts that have jurisdiction to hear appeals from any of those courts, in respect of any proceedings in connection with our service engagements.

Each of us waives any right it has to object to an action being brought in the courts of Queensland including by claiming that the action has been brought in an inconvenient forum or that those courts do not have jurisdiction.

SERVICE AREA

Queensland Smoke Alarms primarily services a 50km radius from the Brisbane area and cannot guarantee the ability to carry out work outside of this area, however we can recommend only the engagement of other Electrical Contractors through Master Electricians Australia for online bookings we are not able to attend. You will be contacted under separate advice should this affect your booking.

Queensland Smoke Alarms does not hold, in any way, responsibility for these referrals and the contractor referred does not have to accept the online quotation offered. The contractor for the electrical installation, as the person who carries out the electrical work is responsible to ensure that the electrical work complies with the wiring rules and any other applicable standard, and this it is tested to ensure it is electrically safe. The contractor must also provide a Certificate of Test for the work carried out to the consumer.

BOOKINGS

Bookings are scheduled for a specific day and the time is an estimated time of arrival. Our estimated time of arrival is generally accurate however due to logistics on the day this time may vary.

ASBESTOS MATERIALS

If a ceiling contains asbestos, it is best to install the smoke alarm on a non-containing asbestos wall or part of the ceiling instead. Although, installing a smoke alarm on asbestos is not illegal there are strict guidelines around the handling and disposal of all contaminated material after installation. Working with asbestos can also put our technicians’ and your tenants’ health at risk. Queensland Smoke Alarms has adopted a best practice approach and has eliminated the hazard altogether by not disturbing asbestos.

FIRE PANELS

If the smoke alarms in the property are connected to a Fire Panel (FIP) that is managed or connected to the fire service we will not service these alarms.

INVOICING AND PAYMENT

We will send out an invoice on completion of the job. Invoices are immediately due and are payable within 7 days of issue.

Failure to pay an invoice may result in a suspension of our services to you and your work orders may be placed on hold until payment is received.

If you fail to pay an invoice within reasonable time, a late payment fee may be charged and a debt collection agency or Queensland Civil and Administrative Tribunal will be appointed.

PAYMENT

Our company accepts the following payment methods:

• Visa
• Mastercard
• Cheque
• Cash
• Direct Deposit

Our company offers AfterPay for payment plans. If our client accepts AfterPay then AfterPay’s Terms & Conditions apply.

There is a 2.9% + $0.30 processing fee for all transactions on International Cards

CANCELLATION OF OUR SERVICES

We do not charge to reschedule or cancel bookings if we are given 24 hours’ notice.

ELECTRICIAN

All of Queensland Smoke Alarms technicians are gold rated accredited master electricians.  Although our electricians’ vehicles are equipped to specialise in smoke alarm maintenance and installs they can perform additional electrical works.  If they are engaged to do so then this work will be charged accordingly.

INTELLECTUAL PROPERTY RIGHTS

The copyright to all content on this website including applets, graphics, images, layouts, and text belongs to us or we have a licence to use those materials.

All trademarks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them.

Your access to our website does not license you to use those marks in any commercial way without our prior written permission.

Any comment, feedback, idea, or suggestion (called “Comments”) which you provide to us through this website becomes our property. If in future we use your Comments in promoting our website or in any other way, we will not be liable for any similarities which may appear from such use. Furthermore, you agree that we are entitled to use your Comments for any commercial or non-commercial purpose without compensation to you or to any other person who has transmitted your Comments.

If you provide us with Comments, you acknowledge that you are responsible for the content of such material including its legality, originality, and copyright.

Limitation of Liability

If you are not a consumer within the meaning of Schedule 2 of the Competition & Consumer Act then this clause applies to you. If you are a consumer within the meaning of the Competition & Consumer Act then this clause has no effect whatsoever to in any way limit our liability or your rights. If you are not a consumer:

1. To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the services again or payment of the costs of having those services supplied again.
2. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from services we have supplied.
3. We do not accept liability for anything contained in the post of a user or in any form of communication which originates with a user and not with Us.
4. We do not participate in any way in the transactions between our users.

COMMUNICATION

Electronic communication carries with it the risk of inadvertent misdirection, security breaches or non-delivery. By using our services, you consent to the use of electronic communication.

RISK AND OWNERSHIP

In relation to all products, materials, and services, such as smoke alarms and smoke alarm installations, supplied by us, risk and title in the products, materials and services will pass to you immediately on the earlier of:

• Payment in full for the product or material or service as per our invoice to you.
• Any products, materials or services supplied by us are subject to the manufacturer’s warranty or Australian Consumer Law (as the case may be) only. We do not accept any risk or liability for natural disaster type events, such as river floods or bush fires or lightning strikes, caused by natural elements or force majeure type events, such as sluice gate flooding, burst water pipes, power surges or disruptions, riots, civil disturbances, or political actions (together fortuitous cause). In the event that any product, material or service supplied by us is destroyed, damaged or disrupted by a fortuitous cause we may in our discretion suspend our service to the property, in any event, be liable to replace or repair or re-supply a product, material or service and we accept no liability for any damage, injury or death caused by failures or deficiencies arising from such suspension or fortuitous cause.
• In relation to all products, materials and services supplied by our partners or preferred providers, our responsibility is limited to the services supplied by us only and no liability of any kind applies to us in respect of products, materials and services supplied by a partner or preferred provider.
• In the event that products or services supplied by us do not conform to the warranties as stated above, in addition to any rights under the Australian Consumer Law, we will, at our election, provide a refund.

Smoke alarms must not be placed within or a dwelling may be deemed non-compliant:

• 300mm of a corner of a ceiling and a wall
• 300mm of a light fitting
• 400mm of an air-conditioning vent
• 400mm of the blades of a ceiling fan.

There are special requirements for stairways, sloping ceilings, and ceilings with exposed beams.

PREVIOUSLY CERTIFIED/EXISTING HARDWIRED

smoke alarms not installed in the prescribed locations may not be considered compliant unless the smoke alarm is relocated. This may be noted on your compliance certificate. It is reasonable to assume that hardwired smoke alarms in dwellings built after 1997 have been previously certified by a building certifier deeming the smoke alarm to be in the prescribed location as per the National Construction Code. If it is found not to be in the prescribed location the regulatory body, the Queensland Fire & Emergency Service has advised that they take a pragmatic approach to the enforcement of the smoke alarm provisions within the Fire and Emergency Services Act 1990. If QFES officers were to inspect the property for compliance and this was the only issue with the smoke alarms, it is unlikely that there would be any enforcement action taken against the owner, as the smoke alarm will likely still give warning to the occupants in the event of a fire. QSA has adopted the same approach therefore will deem the dwelling compliant on the report. The responsible party for the installation of smoke alarms is the owner of the dwelling. All existing hardwired smoke alarms will be replaced and interconnected unless the property owner has advised otherwise.

REQUIRES RELOCATION/EXISTING STAND-ALONE/WIRELESS (RF)

smoke alarms not installed in the prescribed locations and not previously certified may not be considered compliant unless the smoke alarm is relocated. The owner must give authority for relocation and is responsible for the cost of the rectification works. If the smoke alarm/s were installed by another company, business or person then assumption is made that the smoke alarm type being serviced is compliant for the dwelling.

Where smoke alarms are removed and the smoke alarm base plate cannot be removed without causing superficial damage, we may leave the base plate in place.

When in stock, we offer smoke alarm relocation plates at an additional cost to cover the relocation area.

MIXING SMOKE ALARM BRANDS

will most likely void warranty (refer to the manufacturer’s instructions) and fail compliance under 1B AS1670.6: Section 1.1: This Standard sets out the requirements for the installation and commissioning of smoke alarms which comply with the requirements of AS3786. Section 2.3: Smoke alarms shall only be interconnected to compatible devices in accordance with the manufacturer’s requirements, however the QFES do not observe brands when conducting compliance inspections therefore QSA have chosen to record such dwellings as Queensland smoke alarm compliant.

Smoke alarm compliance certificates/reports are not legal documents, instead it is a record taken by the technician for reference purposes only.

MEETING THE CURRENT REGULATIONS

means the installations are in accordance with Queensland Fire and Emergency Services Act 1990; Building Fire Safety Regulation 2008 and the Electrical Safety Act 2002 which will serve until 1^st January 2027 for Owner Occupiers or until a new tenancy lease or lease renewal from 1^st January 2022 or by the sale date of a Queensland dwelling from 1^st January 2022.

Considerations around “current” compliance of the smoke alarms at the inspection address are the class of building, types of smoke alarms and their installation method, build dates, including dates of significant renovations, and building classes. This record only serves for Class 1A and Class 2 dwellings.

Assumption of significant renovations and building classes are made if evidence is not provided or available and compliance certificates are issued without liability.

MEETING THE NEW REGULATIONS

means that our company believes the legislative requirements have been met required by the Queensland Fire and Emergency Services (Domestic Smoke Alarms) Amendment Bill 2016, Building Fire Safety (Domestic Smoke Alarms) Legislation Ament Regulation 2016, National Construction Code 2016, Australian Standard (AS) 3786-2014, the Land Title Act 1994 and the Electrical Safety Act 2002 for Class 1a and Class 2 buildings that are leased or sold from 1.1.22 and for owner occupiers by 1.1.27. It is the responsibility of the owner to ensure that all areas of the dwelling have been disclosed and that there is a smoke alarm installed in each prescribed location.

MAINTENANCE

means servicing of existing smoke alarms. If the smoke alarms were installed by another company, business or person then assumption is made that the smoke alarm type being serviced is compliant for the dwelling.

AMENDMENT TO AS/NZS 3000:2018

There has been an amendment to the AS/NZS 3000:2018 electrical wiring rules which only affects new hardwired smoke alarm installations and is found under Clause 2.6.3.2.2 – Domestic and Residential Installations. This amendment now requires an (RCD) residual-current device/safety switch to be installed on the lighting circuit which is the electrical circuit hardwired smoke alarms are installed on and Queensland Smoke Alarms is implementing this change from 1.10.21.

The new Queensland smoke alarm regulations require smoke alarms to be powered by either hardwired or a 10-year non-removable battery and be interconnected either wired or wirelessly to all other required smoke alarms in the dwelling so you don’t have to have hardwired smoke alarms installed to be compliant.

How this may affect your existing quotation if it was provided before the 1.10.21. Queensland Smoke Alarms reserves the right to update your quotation should an electrical wiring rule affect it.

1. 1. If your lighting circuit already has an existing RCD/Safety Switch then your quotation won’t be affected however, we do require you to respond to this message ONLY if you would prefer your new smoke alarm installations to be hardwired. Please note that hardwired smoke alarms can only be installed where there is ceiling space/access and no asbestos. If we do not receive a confirmation from you then QSA will install the alternative method being a 10-year non-removable battery smoke alarm (no requirement to replace the battery for the life of the alarm) compliant with (AS) 3786-2014.
   2. If you do not have an existing RCD/Safety Switch on your lighting circuit then we require you to respond to this message ONLY if you would prefer your new smoke alarm installations to be hardwired and our electricians will install this for you at an additional cost to your existing quotation of $165.00. *nb – Adding an RCD may expose pre-existing wiring or installation issues within the dwelling. *QSA is not responsible for the rectification of any pre-existing electrical issues. Please note that hardwired smoke alarms can only be installed where there is ceiling space/access and no asbestos.
      If we do not receive a confirmation from you then QSA will install the alternative method being a 10-year non-removable battery smoke alarm (no requirement to replace the battery for the life of the alarm) compliant with (AS) 3786-2014.

ADDITIONAL FEES

QSA primarily services an area up to 50 km radius from Brisbane CBD. Areas outside of this jurisdiction may incur extra travel costs and an hourly rate.

Additional fees may be charged should specialised equipment and/or additional technicians be required to access high ceilings.

A fee will be charged if we are unable to carry out the scheduled service due to a “no show” and to re-attend due to not having “access” to all the areas of the dwelling.
QSA charges on a per service call basis.

Depending on availability, after hours and urgent attendance to work orders may be subjected to additional charges.

Weekend work orders (Saturday & Sunday) are available upon request.